The Loft Sails equipment registration process

One year warranty

The Loft warrants to the original purchaser that The Loft products are free from defects in materials and workmanship.

The Loft will repair or replace any product deemed by The Loft to be defective, provided the original purchaser makes a claim within one year of the date of purchase from The Loft or an authorized The Loft reseller or agent.

Warranty claim

Warranty does not cover accidental damage, misuse, improper care, damage caused when transporting or storing the product, use in schools/rentals and/or or damage arising from alterations. Also warranty does not cover accidental damage from exposure to shore-break. Claims for incidental damage or consequential loss are specifically excluded from this warranty.

To file a claim please email to warranty@loftsails.com. Note the items needed for acceptance of claims:
- Written description of the defect with digital photographs to support the claim
- An image of the original dated sales invoice from an authorized Loftsails dealer.

Do not return the product unless you are instructed by The Loft to do so; freight charges will not be accepted regarding returned items without prior arrangement.

Loftsails, Loft masts and Loft booms must be registered for warranty activation.

Registration procedure

Registration is a five step process allowing to register multiple Loft products. In the final step you will receive registration code that should be kept in the safe place. Also you will receive confirmation email with all details of your registration.